Refund and Cancellation Policy

You must select a payment method that includes payment by cash on delivery, through online, credit/debit card, etc. to pay us for any purchases you make from us. Every time you use the service, you reaffirm that

We or our authorized billing agents are authorized to charge your designated payment method or collect such amounts due directly or through other payment methods prior to delivery except under such instances specifically agreed otherwise. At any rate, you shall be responsible to fully compensating us with such additional charges and interest on account of any kind of inability or inordinate delay of more than 3 days in getting credit of the payments made by you through online, credit/debit card, etc.

We may submit charges incurred under your account for payment, and you will be responsible for such charges, even if your registration is canceled or terminated. You agree that we may charge your payment method for all amounts due to us without additional notice or consent unless required otherwise by law.

You are responsible for all charges incurred under your account made by you or anyone who uses your account (including your children, family or friends).

We may, at our discretion, post charges to your payment method individually or may aggregate your charges with other purchases you make on the site and apply those charges to your bill collectively. All purchases are final and non-refundable.

You must notify us about any billing problems or discrepancies within 3 days from the date of purchase.

If you do not bring such problems or discrepancies to our attention within 5 days from the date of purchase, you agree that you waive the right to dispute such problems or discrepancies. At any rate, if such discrepancies happen on account of default not in any manner under our responsibility, no claims of any nature shall be entertained.

In case of product is found to be dead on arrival the option available to you shall be for replacement of the product with the very same product upon the condition that you shall intimate us about the issue within 24 hours of delivery and if your claim regarding the condition of the product is found to be genuine to the satisfaction of Peerless Biotech’s or the respective third party manufacturer in terms with the policies for return and replacement of products. At any rate, you shall refrain from entertaining any claims on account of physical damage due to the handling of the products.

Proof of identification

Peerless Biotech reserves the right to ask for defined proof of identification at the time of delivery. Failure to provide the same to either the peerless Biotech’s or any of its associates or hired courier service agency can lead to cancellation of the order. In case of any gift items also, the customer who has made the transaction online will have to provide his/her proof of identification.

Applicable taxes

Unless otherwise stated, taxes including GST as applicable in India shall be applicable for purchase made by you. You are bound by all the applicable taxes, prevalent from time to time as on the date of sale, for the products purchased.

Warranty

All the products and various accessories etc. are warranted for a period defined in the respective product manual with respect to the defect in material & workmanship

In case of any repair or replacement of the product purchased, the same will have to be raised or entertained only with the authorized service centre.

Goods once sold cannot be returned or exchanged.

Governing law and jurisdiction

 These terms and conditions shall be governed by and construed in accordance with the law of India and any legal discrepancy or disputes will be heard or proceed in the exclusive jurisdiction of the courts at Ernakulam, Kerala, India.

Peerless Biotech makes no representation that materials or services at this Site are appropriate or available for use outside India, and access to them from territories where their contents are illegal is prohibited.

Termination

In case of non-compliance with the above rules & regulation, user agreement and accompanying privacy policy for access or usage of the web site we reserve absolute right and discretion to terminate your access or usage rights of you with immediate effect and remove non-compliant information’s.

Binding Arbitration

You and Peerless Biotech’s agreeing to submit all disputes to arbitration as per the provisions of Arbitration and conciliation Act, 1996. The venue of Arbitration shall be Ernakulam, Kerala.

Limitation on Disputes

You agree that regardless of any statute or law to the contrary, any Dispute must be filed within one (1) year after the occurrence of the event or facts giving rise to a Dispute, or you waive the right to pursue any Dispute based upon such event or facts forever.